Refund Policy

Last updated: July 2026

At Saima Sala, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 14 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging.

Unfortunately, we cannot accept returns on opened spice products due to food safety regulations.

How to Request a Return

To initiate a return, please contact us through our Contact page with your order number and reason for the return. We will provide you with instructions on how to send your item back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check with your bank or credit card company, as processing times may vary. If you still have not received it, please contact us through our Contact page.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will arrange a replacement or full refund at no extra cost to you.